Monique Matheus
Global Insight Customer Success Manager @Insight
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WORK HISTORY
Global Insight Customer Success Manager @Insight
Montreal, QC, CA
Lead client onboarding, adoption, and value realization for software and SAM solutions across Canada.• Act as the primary client liaison, driving alignment between business goals and partner solutions.• Monitor usage data to identify optimization, renewal, and expansion opportunities.• Manage renewals and proactively address risks while supporting upsell and cross-sell initiatives.• Collaborate cross-functionally with Sales, Services, and Technical teams to ensure seamless delivery.• Oversee SAM programs including license compliance, cost optimization, and tooling enablement using Insight’s proprietary platforms.• Track KPIs and client success metrics to ensure continuous improvement and measurable outcomes.
ABOUT MONIQUE MATHEUS
With over a decade of experience in client-facing roles, my core competencies lie in…
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