Monique Jones
Vice President, Operations Group Manager | Driving Operational Excellence
- Role
- Vice President, Operations Group Manager at U.S. Bank
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Monique Jones
A highly motivated, innovative, performance-driven, and passionate leader with more than 15 years of Call Center/Contact Center/Customer Care expertise. Skilled in managing vendor relationships, leadership development, training facilitation, career development, coaching, and performance development/evaluation. Extensive cross-department/function leadership and providing/fostering employee engagement and motivation. Well-versed in guiding strategic initiatives, preparing and delivering professional presentation, authoring internal/corporate communications, and in innovating social media strategies.
Experience
Vice President, Operations Group Manager
Aug 2022 — Present · Englewood, CO, US
Education
Purdue Global
Bachelor's degree, Psychology
2008 — 2012
Skills
- Customer Service
- Team Leadership
- Airlines
- Management
- Recruiting
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