Monique Hudson
Hospitality Expert / Operations Leader
- Role
- Food and Beverage Operations Manager at Marriott International
- Location
- Montclair, NJ, US
- LinkedIn followers
- 500 followers
About Monique Hudson
Senior operations and workplace experience leader with 10+ years of experience delivering…
Experience
Food and Beverage Operations Manager
May 2023 — Present
Lead operations for restaurant, bar, club lounge, and banquet food & beverage services, managing a team of 45+ employees across departments/shifts.• Improved Guest Satisfaction Survey (GSS) scores by 20+ points within three months by implementing Random Acts of Kindness guest engagement program and service retraining initiatives in the restaurant.• Conduct quarterly china, glassware, and silverware inventories to ensure accurate par levels, control costs, and support ordering and budgeting decisions.• Assisted with scheduling for all banquet and restaurant staff including houseman, servers, bartenders, and support staff balancing labor costs while meeting business demands.• Partner with Executive Chef and Event Management team on menu offerings, event activations, and cost containment strategies.• Implement preventative maintenance schedules for outlets and lounge, coordinating with Engineering and outside vendors to ensure brand standards and compliance.• Oversee daily front-of-house operations, driving service excellence and cultivating memorable guest experiences.• Curated VIP welcome experiences and bespoke activations for corporate and leisure clients, strengthening brand reputation and guest trust. • Monitored and analyzed guest feedback trends, translating insights into actionable improvements to enhance service delivery and satisfaction levels.
Education
Berkeley College-New York
Bachelor of Science (BS)
Fairleigh Dickinson University
Master's degree
Skills
- Pre-Opening
- Micros
- Hospitality Industry
- Hotel Management
- Tourism
- Hospitality
- Recruiting
- Hotels
- Rooms Division
- Yardi Property Management
- Microsoft Excel
- Hiring
- Property Management Systems
- Social Media
- Human Resources
- Hospitality Management
- Customer Satisfaction
- Event Planning
- Customer Service
- Front Office
- Team Building
- Management
- Operations Management
- Budgets
- Food
- Event Management
- Food
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.