Monique Griggley

About Monique Griggley

Visionary executive leader with 25+ years of experience driving operational excellence, strategic transformation, and scalable growth across global IT and business functions. Proven track record in bridging strategy and execution, building high-performing teams, and leading complex enterprise initiatives—including mergers, acquisitions, and digital transformation. Expert in ITSM, change leadership, and PMO development, with a deep commitment to operationalizing strategy, optimizing resources, and fostering cross-functional alignment. Recognized for influencing at all levels, championing organizational agility, and delivering measurable business outcomes in dynamic environments.

Experience

1. Sr Director- IT Engineering and Operations

   TD SYNNEX

   Oct 2022 — Present

   Spearhead engineering and operations, overseeing software, cloud, and hardware solutions to support multiple business functions.• Facilitate seamless business transitions during mergers and acquisitions, integrating teams and minimizing operational disruption.• Build and scale PMO/TMO functions to support transformation and expansion projects.• Oversee multimillion-dollar budgets across engineering, service management, and real estate portfolios, ensuring fiscal discipline and ROI optimization.• Champion enterprise service management transformation, integrating ITIL and ITSM frameworks and agile methodologies to enhance responsiveness and customer satisfaction.• Lead global teams of senior engineers, service managers, and SAP, Java, and Salesforce developers—driving innovation, accountability, and continuous improvement through the design, testing, and deployment of enterprise solutions• Represent IT Engineering and Operations in executive forums, providing thought leadership on emerging technologies and operational excellence.• Positioned IT Engineering as an innovation hub by embedding AI into core strategies, driving intelligent automation, predictive insights, and adaptive workflows that will elevate service delivery and empower teams to operate smarter and faster.• Drive strategic planning and execution for enterprise-wide IT initiatives, aligning technology investments with long-term business goals.

Education

• St. Petersburg College

  Associate's degree

• Kaplan University

  Bachelor's degree, Business Administration and Management, General

• Kaplan University

  Bachelor's degree, Business Administration and Management, General

  2004 — 2006

Skills

• Global Operations
• Salesforce.com
• Channel Partners
• User Acceptance Testing
• Sales Management
• Sales
• Requirements Gathering
• Project Coordination
• B2b
• Sap
• Account Management
• Change Management
• Solution Selling
• Operations Management
• Key Account Management
• System Testing
• Sales Operations
• Business Requirements
• Customer Service
• Partner Management
• Direct Sales
• Sap R/3
• Project Management
• Sales Process
• Leading Organizational Change
• Sap Erp
• Project Delivery
• Requirement Specifications
• Customer Engagement
• Customer Experience
• Selling
• Cloud Computing
• Sap Implementation