Monique Dillard
Workforce Planning Analyst || Workforce Management || Business Process Improvement ➤ Expertise in analyzing data from various HR systems to forecast staffing needs and identify trends in turnover and performance
- Role
- Senior Workforce Analyst at Blue Cross NC
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
Human ResourcesView LinkedIn profile
About Monique Dillard
Who am I? I’m a high-achieving and innovative professional with a record of…
Experience
Senior Workforce Analyst
Sep 2018 — Present · Winston-Salem, NC, US
Education
Guilford Technical Community College
Jamestown, NC
Skills
- Vendor Management
- Workforce Management
- Re-Engineering
- Management
- Customer Retention
- Payments
- Banking
- Risk Management
- Team Management
- Relationship Management
- Outsourcing
- Change Management
- Business Analysis
- Analysis
- Sdlc
- Process Improvement
- Visio
- Call Center
- Credit Cards
- Financial Risk
- Call Centers
- Bpo
- Credit Risk
- Analytics
- Operations Management
- Customer Experience
- Team Leadership
- Credit
- Forecasting
- Project Delivery
- Cross-Functional Team Leadership
- Six Sigma
- Business Process Improvement
- Performance Management
- Financial Services
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