Monique Babakhin

Customer Success Manager @ServiceNow

Santa Clara, CA, US

I drive strategic customer engagement throughout the transformation journey, ensuring long-term value realization and business outcomes.Lead cross-functional “Impact Squad” teams to deliver tailored solutions and measurable results for customers within a designated portfolio.Oversee the execution of ServiceNow\'s Impact program for multiple enterprise clients, aligning internal teams to deliver on key milestones.Manage end-to-end customer coordination, including meetings, action items, and status tracking via the Impact Digital Experience platform.Lead product demonstrations of the Impact Digital Experience platform to showcase value and capabilities.Educate customers on available resources, best practices, and tools to maximize their ServiceNow investment.Develop and maintain joint success plans that align customer goals with platform capabilities and roadmap milestones.Facilitate Executive Business Reviews (QBRs) with C-level stakeholders to assess progress, ensure alignment with strategic objectives, and deploy appropriate resources.Evangelize customer success stories and drive adoption of ServiceNow methodologies and frameworks.Collaborate cross-functionally with internal stakeholder teams to accelerate product adoption, achieve growth targets, and expand platform footprint.Provide timely internal updates on customer health, proactively managing risks and leveraging internal resources to resolve escalations effectively.

San Francisco State University

Bachelor of Business Administration - BBA