Monique Austin

About Monique Austin

With over 30 years of experience in the utility industry, Monique Austin is a results-driven executive renowned for her ability to modernize grid operations, streamline Meter-to-Cash (M2C) processes, and lead enterprise-wide technology initiatives that transform utility service delivery. Her career spans diverse roles—from Designer and Functional Tester to Testing Lead, Business Analyst, and Program Manager—demonstrating deep expertise across application development, system integration, product support, and business process improvement. Monique’s command of Oracle Utilities Applications, SAP S/4HANA, and CIS platforms has enabled her to deliver tailored solutions for electric, water, and gas utilities.Key Focus Areas• ADMS & Grid Modernization: Strategic deployment and integration of SCADA, OMS, DMS, & AMI systems for advanced grid control and reliability• Energy Data Management (EDM): Smart meter integration, forecasting tools, and real-time consumption data to fuel analytics and decision-making• Meter-to-Cash Innovation: Configuring rate and fee structures for automated billing, payment, & revenue collection• Customer Relationship Management (CRM): Enhancing customer interactions through integrated platforms for service requests, account management, & billing• Billing & Revenue Management: Streamlined invoicing and accurate collections across diverse utility services• Regulatory Compliance & Rate Design: Aligning with regional and federal standards through transparent reporting and strategic pricing• Enterprise Program Management: Oversight of multimillion-dollar technology programs, including AMI infrastructure upgrades and PMO leadership• Client Growth & Solution Selling: Trusted advisor for utilities seeking innovation and transformation across operationsLeadership ImpactMonique has guided numerous clients across the U.S. utility market—leading testing activities, managing defect resolution, designing test strategies, and aligning business needs with scalable digital solutions. Her collaborative leadership style bridges contractors, consultants, and internal teams, creating a unified approach to change management and operational successCore Strengths• Customer Service Excellence: Metering, billing, payment processing, AMI integration, collections• Data Analysis & Operational Efficiency: Turning insights into action to optimize business processes• Organizational & Team Leadership: Adaptive leadership across structured enterprises and independent environments

Experience

1. Executive Consultant, Customer Engagement

   E Source

   Oct 2023 — Present · TX, US

   I’m a seasoned utility industry professional with 30+ years of experience transforming operations through technology, innovation, and customer-first strategies. My journey spans key roles in design, testing, and business analysis—evolving into enterprise leadership focused on Oracle Utilities Applications, SAP, and CC & B systems.From meter-to-cash optimization to regulatory compliance and AMI integration, I specialize in delivering solutions that drive revenue, improve efficiency, and enhance the customer experience. I’ve led cross-functional teams and multimillion-dollar projects for electric, water, and gas clients across the U.S, always focused on aligning business needs with tailored, tech-enabled solutions.

Education

• Stephen F. Austin

  High School