Monika Yadav
Care Companion II, Member Success at Carrot
- Role
- Care Companion Ii at Carrot
- Location
- Prayagraj, UP, IN
- LinkedIn followers
- 500 followers
About Monika Yadav
Dedicated customer support advisor within over 3 years of experience providing outstanding service in fast paced environments. Proficient in CRM systems, I have a proven track records of resolving an average of 60 customers queries daily with a 95% satisfaction rating. Killed in active listening and problem-solving, I am enthusiastic about contributing to the success of organization through exceptional customer support.**Content Writing | Content Management & Strategy | Hotel Management | Aviation | Good Communication Skills | Management Skills | Customer Situation Handling
Experience
Care Companion Ii
Feb 2024 — Present · Prayagraj, IN
As a Care Navigator, I connect member’s experience from their first interaction with Carrot through everystage of navigating and accomplishing their family-forming goals. Engage with Carrot members via Zendesk support tickets, phone calls, SMS, reimbursement processing, andother business channels as needed. Contribute to product development based on the insights you gather from member interactions Engage in a culture that values tracking, measurement, and analytics; learn new tools as needed to helpdeliver insights from your member interactions back to your colleagues on the product team. Support Customer Success to help provide members and clients with a positive launch experience.
Education
Kendriya Vidyalaya
Commerce
2013 — 2014
Institute of Hotel Management, Lucknow
Bachelor of Science - BS
2015 — 2018
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