Monika Mandrakas

About Monika Mandrakas

Working Genius: Discernment, EnablementStrengthFinder:* Discipline, Learner, Responsibility, Communication, Arranger *With a dash of Polish adventurousness and flexibility, engineered with German precision and attention to detail, ‎augmented with lots of American can-do-attitude, entrepreneurship and mid-western values, I am a life-long learner.My cultural experience from Central and Western Europe, Midwestern United States and Silicon Valley/San Francisco Bay Area coupled with multilingual abilities enable me to add value to any team.My strategic, purpose-driven and customer-focused approach is my professional guide. I like to plan ahead but I also excel at improvising when the plan is in jeopardy. Getting the job done and meeting a deadline while maintaining customer focus is what drives me. My inquisitive mind and the desire to learn are paired with the goal of operational excellence and attention to detail. Often described as a motivating team member, I have the rare combination of self-confidence and adaptability.With my extensive B2C and B2B experience I am ready to lead, consult, coach and provide for direction. Well versed in sourcing and managing third parties, agencies and vendors, I can to lead them to highest achievements and efficiencies.Industries: Gas & Oil, Banking & Credit, Retail, InsuranceGallup StrengthsFinder® Strengths: Discipline, Learner, Responsibility, Communication, Arranger Specialties: Critical thinkingTargeting and Market ResearchMarketing CommunicationProduct ManagementVendor ManagementOrganization and Process efficiencyOperational Excellence

Experience

1. Manager, Customer Insights

   Mutual of Omaha

   Jun 2022 — Present · Omaha, NE, US

   ESOMAR 2025 Research Impact Award Bronze winner for research and subsequent work conducted on improving and modernizing our \"Awesome Implementation\"(group onboarding experience)* Continue to consult Workplace Solutions\' strategy team, senior leadership as well as business assessment teams by leading market research efforts, including voice of customer (employer), voice of intermediary (broker), voice of beneficiary (employee) and voice of the market * Build a research team and continue to finetune our research program that meet the needs of our division* Represent Workplace Solutions Division in an enterprise-wide group of Innovation Catalysts tasked with encouraging and facilitating innovative thinking, exploration and experimentation* Co-founder and President of the employee resource group \"Advocates For All Abilities\" creating awareness, education and mental wellness support for employees impacted by visible and invisible disabilities* Mentor to other associates seeking to grow

Education

• Academy of Business Administration and Public Management, Bochum

  Master of Science, Business Administration and Marketing

  1996 — 2002

Skills

• Macromedia Contribute
• Reg P
• Microsoft Office
• Sales
• Product Management
• Sponsorship
• Adobe Contribute
• Mapinfo Professional
• Management
• Reg Z
• Marketing Communications
• Financial Services
• Peoplesoft
• Marketing
• Six Sigma
• Segmentation
• Card Act
• Ms Office Suite
• Six Thinking Hats
• Project Management
• Sap
• Account Management
• Sales Promotions
• Sales Promotion
• Bsa
• B2b
• Sales & Marketing
• Loyalty Programs
• Marketing Communication
• Insurance
• Lotus Notes
• Business Objects
• Credit Cards
• Innovation
• Brand Management
• Marketing Strategy
• Aml
• Operational Excellence
• Direct Mail
• Event Management