Monika Madan

WORK HISTORY

EDUCATION

SKILLS

ABOUT MONIKA MADAN

17+ years of experience in Information Technology, Software Development, and Project/ Program Management(Technical)• 7+ years of rich experience in Technical Project Management, both as Project and Program Manager. Certified PMP, Certified Scrum Master, and Certified Scrum Product Owner. • Vertical Domain Experience in Life Science & Healthcare and Retail industry• Sound working knowledge of Digital Marketing field, well versed with trends in the market• Strong domain and technical knowledge of Enterprise Content Management(ECM) field• Strong experience in various areas of project management including Handled Mid to Large Size projects,Contract & SOW management, Resource Management,Hiring/ Firing/ Interviews,Stakeholder communication via Monthly/ Quarterly governance meetings with Organization’s Leadership teams.Escalation Management,Half-yearly/ Yearly Appraisals, Promotions Recommendations• Capable of handling teams of medium to large size, both in the Onsite/ Offshore model. Capable of directing technical teams in the right technical direction including setting up the foundation architecture along with the right set of processes and tools, documenting SOPs(Standard Operating Procedures and Technical workbooks).• Sound knowledge of ITIL (Information Technology Infrastructure Library). Having deep knowledge of Change/ Incident and Problem Management processes. • Highly motivated, quick learner, able to deliver under pressure, and can work as an Independent or with a team. • Highly admired by clients for delivering the projects within anticipated time and budget with no scope creep.• Excellent communication, interpersonal, and presentation skills. Self-starter, customer-focused, detail-oriented. Able to communicate effectively in a global environment