Monika Wilkins
Sr. Director, Credit and Collections
- Role
- Sr Director, Credit and Account Services at Comcast
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Monika Wilkins
As an experienced results driven leader with over 16 years in the telecommunications industry, I deliver high quality results through innovation, coaching, mentoring and collaboration.I am a storyteller that is passionate about cultivating top-tier talent to boost the employee pipeline. Expertise in call center management, change management, operational management and performance management.
Experience
Sr Director, Credit and Account Services
May 2024 — Present · US
Education
Mississippi University for Women
Bachelor's degree, Business Administration, Management Information Systems
2002 — 2006
Skills
- Supervisory Skills
- Personal Development
- Team Motivation
- Sales Operations
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- Collaborative Leadership
- Process Improvement
- Management
- Team Building
- Sales
- Problem Solving
- Account Management
- Telecommunications
- Change Management
- Project Management
- Team Leadership
- Sales Motivation
- Leadership
- Customer Experience
- Call Centers
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