Monika Sharma
German Language B2 ( Goethe Institute
- Role
- Travel Executive-de at EXL
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Monika Sharma
Currently working with Amazon for 3.8 years as an associate, supporting selling partners across the EU region.Trained on multiple skills to help the selling partners effectively and efficiently. Also completed MBA in Operations Management.
Experience
Travel Executive-de
Dec 2025 — Present · Gurgaon, IN
Utilized Amadeus GDS and Salesforce to manage end‑to‑end travel booking operations, improving efficiency and data accuracy.Executed air, hotel, and car reservations through Amadeus, with seamless data capture and storage in Salesforce.Managed B2B client ticket bookings, ensuring timely processing and adherence to service standards.Handled ticket reissuance, cancellations, and revalidation in compliance with airline fare rules and policies.Worked on Speedway tool for ticketing, Issuing Invoices for Ancilliary Services and post‑booking operations, supporting smooth operational workflows.Processed invoicing for airline tickets and ancillary services using the Sales Billing Platform (SBP Tool),ensuring accurate and compliant billing.Maintained high levels of accuracy, turnaround time, and customer satisfaction across booking
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Administration and Management, General
Sri Aurobindo College
Bachelor of Commerce - BCom, commerce
2016 — 2019
Goethe Institute
B2 Certification, German Language
2017 — 2019
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