Monika Saxena
Production/Application Support |Ex-CMC||Ex-TCS|| Ex-Vinculum|| Apexon PVT LTD |SaaS| knowledge on monitoring tools,Azure tickets|| understanding report tool power Bi|| Freshdesk & service now ticketing tools| SQL Queries
- Role
- Engineer Ii at Apexon
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Monika Saxena
ROLES & RESPONSIBILITYAssisted the client and provide production support for all stepups and configurations.Handled L2 customer and vendor escalation as a member of the delight team, successfully resolving problems and exceeding customer expectations.Developed a Data extraction and Defects Tracking Log to track defectsAssisting with systems integrations, RCA, Order Management System (OMS), Warehouse Management Systems(WMS), Point of Sale (POS) and Seller Portals etcMonitoring the successful completion of the jobs daily which were scheduled for accurate flow of data from one application to another.Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Excellent communication skills, both written and verbal, able to bridge communication between technical partners and our business clients at all levels of management.Involved in UAT testing, SIT Testing, Regression Testing and Functional testing, Sanity Testing.To resolve complex technical sql queries and issues of product functionality and defect correction as well as coordinating with multiple teams in case of major changes.Issue & Incident management while assembling crossfunctional team members to address critical or high prioritytickets through resolution.
Experience
Engineer Ii
Apr 2023 — Present · Ahmedabad, IN
Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team to perform comprehensive in home assessments, complete with lab and diagnostic testing. Tools: Azure DevOps, Microsoft 365 Monitoring, AWS Monitoring, FreshDesk, Excel Dashboard, Power BI reporting
Education
Lord Krishana College of Engineering, U.p
Bachelor of technology(B.tech), Information Technology
2009 — 2013
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