Monika Saxena

Engagement Portfolio Lead Isg Cmt Comms Practice @Cognizant

Atlanta, GA, US

Digital Transformation Program for Tier-2 CSP Oct. 2020 - Present • Program Director leading multi-year digital transformation program for Tier-2 CSP covering online ordering for all products and services across all regions, consistent user experience and enhanced customer care across consumer and commercial markets. Managed team of ~150 members to design and implement modernize brand launch portal of new high-speed fiber internet including Marketing and Customer portals resulting in 500% jump in sales & 60% increase in NPS due to new brand’s enhanced UI/UX. Partner with client on strategic planning & roadmap development to meet key business objective of enhanced digital customer experience, improved operational efficiency, increased growth & revenue retention and higher marketing ROI.2. Delivery Set-up and Governance for Tier-1 NA MSO Jan. 2016 - June 2020• Engagement Manager to lead delivery of the portfolio of programs for Tier 1 North America MSO across multiple organizations (Engineering, Product, IT, Network Operations, Customer Care, Video Operations) with $12M+ in revenue. Responsible for program and portfolio management activities within the ISG division; managing team of 100+ Global members with 35% onshore and 65% offshore resources. • Involved in negotiation and closure of SOW and contracts with client procurement and vendor management teams. • Promoted Operational Expertise: Guided optimized cost of delivery model to leverage right balance of onshore/offshore SMEs/resources. Defined outcome-based success measures, assess risks and drive mitigation plans. • Led relationship management and business development for existing and new NA MSO, Telco and services customers through high-level interactions with client sponsors. • Successful delivery of multiple projects involving development & integration; 24X7 Production Maintenance and Support, Staff Augmentation, and Testing Programs

Shivaji University

BS, Computers