Monika Lunaych
Associate Service Consultant @Policybazaar Insurance Broking Private Limited
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WORK HISTORY
Associate Service Consultant @Policybazaar Insurance Broking Private Limited
Gurugram, IN
Successfully handled high volumes of customer queries and policy servicing requests, maintaining a resolution rate of over 95%.Consistently met or exceeded monthly performance targets related to customer satisfaction, turnaround time (TAT), and complaint resolution.Played a key role in policy issuance and endorsements, reducing processing errors through detailed documentation and follow-up.Recognized by team leads for exceptional customer service and professional communication.Contributed to team efficiency by mentoring new joiners on product knowledge and CRM tools.Improved customer retention by effectively handling grievances and offering tailored insurance solutions.
ABOUT MONIKA LUNAYCH
I hold an MBA in Finance & Marketing and am pursuing the Enrolled Agent (EA)…
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