Monika Kamepalli
Ex- Talent Acquisition Intern @Pattern Technologies | MBA HR ’24 | Student Leader & Placement Coordinator | Ex-Intern ReaderClub | Bachelor’s TISS Alumna | Let’s Connect!
- Role
- Customer Service Specialist at Amazon
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Monika Kamepalli
Passionate HR professional with a proven track record of attracting top talent and…
Experience
Customer Service Specialist
Jul 2024 — Present · Hyderabad, IN
Triaging high-priority issues and collaborating with fraud teams to resolve cases within SLA- Following strict escalation & data protection protocols while handling sensitive information- Driving customer satisfaction through multichannel support and process compliance- Consistently exceeding performance benchmarks, which led to being honored with the “Electric Strike” Award for service excellence.
Education
MIT ADT University
Master of Business Administration - MBA, Human Resources Management
Tata Institute of Social Sciences
Bachelor's degree, Hospitality Administration/Management
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