Monika Gupta

About Monika Gupta

Monika GuptaProfessional Profile • 15+ years of experience in People Management, Production support, Application Development and Support, Software Quality Assurance, Six Sigma methodologies, Process & Change Management, ISO Management Systems, Team Development • In-depth knowledge and experience in production support and incident management • Problem Management, Change, Risk & Governance, Process Improvements • Enrich experience in Customer Handling and strong relationship building with global stakeholders and clients. • Extensive exposure in Banking/ Telecom/ Procurement and Supply Chain domains.• Effective in communication, presentations, decision-making and interpersonal skills• Skilled in building excellent rapport with clients and team members. Able to see the big picture, delegate effectively and motivate team members to achieve on-time project completion• A strong motivator and team player with effective leadership, decision making, problem solving and interpersonal skills, together with a corporate focus and a results-driven attitude• Articulate speaker and writer, paired with analytical thinking to effectively present and sell ideasKey Strengths and Contributions• People Management (Lead. Serve. Make the Difference) • Production support and Incident Management• Application development and Support• QMS and Auditing • Recruitment and Retention, Capacity planning, Business contingency planning• Performance Management • Operational Excellence

Experience

1. Senior Support Delivery Manager

   Microsoft

   Mar 2016 — Present · IN

Education

• Maharaja Aggarsain Senior Secondary school

  MBA,M.Comm,PGDCA,PGDBM

  1989 — 1997

Skills

• Quality Management
• Analysis
• Vendor Management
• Software Project Management
• Production Support
• Banking
• Team Management
• Requirements Analysis
• Innovation Management
• Service Recovery
• Process Improvement
• Business Strategy
• Supply Chain Management
• Procurement
• Management
• Quality Assurance
• Service Delivery
• Business Analysis
• Software Development Life Cycle (Sdlc)
• Software Documentation
• Coaching