Monika Dhiman
Business & Product Analysis | Product Enablement| Program Delivery Leader | Scalable Program Execution | Strategic Roadmaps | Enterprise Systems & Service Delivery | STEM & Robotics Enthusiast
- Role
- Product Analyst at Randstad Digital
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Monika Dhiman
Strategic technology and telecom delivery leader with 16+ years driving business & product analysis, program delivery, and scalable enterprise solutions across global telecom environments. Certified Professional in Managing AI (CPMAI) from the Project Management Institute. I specialize in translating strategy into execution, delivering OSS/BSS platforms, enterprise modernization, and operational analytics across hybrid, cloud, and SaaS ecosystems. I lead global cross-functional teams and multimillion-dollar portfolios to achieve measurable outcomes. Business & Product Analysis • Partner with product, engineering, and operations teams to translate goals into requirements, functional specs, user stories, and MVPs • Conducted 20+ workshops and capability mapping to align business, product, and engineering • Leveraged analytics and operational insights for data-driven decisions Agile Delivery & Leadership • Certified Scrum Master, Product Owner, PRINCE2 Practitioner • Enabled 10+ global Agile/SAFe teams to improve ownership, transparency, and delivery predictability • Fostered cross-functional collaboration and accountability Program Delivery & Execution Impact • Managed $5M+ portfolios delivering solutions valued at $10M+ • Led 25–40+ cross-functional team members across engineering, QA, and architecture • Boosted delivery velocity 20–25%, reduced incident resolution 25%, and cut release cycles 20% • Partnered on roadmaps, MVPs, and backlog prioritization; oversaw 4–6 vendors and 15+ stakeholders Service Operations & Metrics Governance • Implemented ITIL-aligned frameworks for incident, change, and problem management • Built KPIs and dashboards in Jira, Azure Boards, and Power BI to improve MTTR, defect management, and delivery predictability Innovation & Emerging Technology • Contributed to LLM training for a fact-verification platform, gaining hands-on experience in data pipelines, annotation workflows, and model operations Continuous Learning & Leadership • Expanding expertise in cloud architecture to strengthen delivery capabilities • Recognized for fostering collaborative cultures impacting 300+ employees Open to discussions on technology leadership, digital transformation, enterprise delivery, business analysis, and AI-enabled operations
Experience
Product Analyst
Feb 2026 — Present · Seattle, WA, US
Education
Mumbai University
MCA, Computer Science
2004 — 2007
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