Monika Bihane

Manager - HR @Delhivery

Gurugram, IN

Led strategic workforce planning and job mapping initiatives, partnering with Talent Acquisition and business leaders to optimize headcount by 40%, reduce turnover by 30%, and improve time-to-fill by 20%, while achieving 10% cost savings.2. Designed and executed comprehensive employee engagement programs—including Town Halls, skip-level meetings, and communication strategies—that increased eNPS by 18% and employee survey participation by 50%, fostering a positive and transparent work culture.3. Developed and launched employee-centric policies such as referral programs, daycare, relocation benefits, and a sustainable rewards & recognition framework, significantly enhancing employee well-being and retention.4. Directed performance management and leadership development initiatives, including a high-impact leadership program that boosted leadership effectiveness by 20% and a sales incentive scheme that doubled sales revenue and improved customer retention by 20%.5. Managed day-to-day HR operations for blue-collar employees across the North region, handling employee relations with fairness, resolving grievances, supervising delivery center operations, and coordinating background verification to ensure workforce integrity and alignment with business goals.

Delhi public school panipat refinery

High school(+2), commerce

Indian Institute of Management Rohtak

Master of Business Administration - MBA

Indraprastha College For Women

B.com(hons), Commerce