Monik Ruiz
Amazon Key Account Lead | Transforming Aftermarket Operations with Data-Driven Insights | Customer Portal Digitalization Project Leader | Six Sigma Master Black Belt
- Role
- Aftermarket Customer Service Coordinator- E-commerce at Valeo
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Monik Ruiz
Bilingual professional with strong experience in manufacturing and aftermarket, focused…
Experience
Aftermarket Customer Service Coordinator- E-commerce
Nov 2024 — Present · Aurbun Hills, MI, US
Bilingual Account Leader | Driving Digital Transformation & Customer Excellence in Aftermarket | Amazon Key Account | Project Lead at ValeoLead Valeo’s most strategic eCommerce accounts — Amazon, NewParts, RockAuto, FCP Euro, UroTuning, and ECS Tuning — driving digital adoption, revenue growth, and operational excellence through a customer portal transformation initiative. Oversee daily operations, SLAs, and quarterly reviews, while implementing process automation, data dashboards, and self-service capabilities to improve OTIF, fill rate, and customer satisfaction.
Education
Microsoft Power up Program
Computer programming Specific Applications
2023 — 2023
Universidad Tecmilenio
Bachelor of Engineering - BE
2006 — 2010
Harvard Business School
Specialization
2022 — 2022
Universidad Tecmilenio
Master of Business Administration - MBA
2011 — 2013
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