Monik Raja Kumar

Software Solution Specialist @Amdocs

Toronto, ON, CA

Software solutions specialist responsible for product deployment and system integration for various telecommunications service providers across the globe.• Acting as an SME for core network issues and interfacing with OCS design to test and implement solutions.• Creates high-quality MOPs for upgrades / Go-Lives followed by acceptance testing to ensure successful service activation. • Led customer engagements, provided pre-sales technical support, designed roll-out strategy, and MOPs• Successfully led deployments of PCRF, PCEF, TDF/DPI within the EPC core and integrated the OCS• Analysis of VOLTE KPI QCI=1,QCI=5, Accessibility and Retainability• Involved in end-to-end lab setup for the entire IMS solution, which includes installation and configuration, carrying out VoLTE testing, and troubleshooting issues.• End-to-end testing between PGW/PCRF-Gx (CCR-I/CCA, CCR-U/CCA, RAR/RAA), PCRF/P-CSCF-Rx STR/STA, ASR/ASA) and IMS Elements.

Humber College

PGDM, Project Management

Humber College

PGDM, Wireless Telecommunication

Anna University Chennai

Bachelor of Engineering - BE, Electronics and Communications Engineering