Monicia Ramirez

Desktop Support Specialist @Stanford Medicine Children's Health

Lead team for refresh project, imaging on average 40 All in One\'s per week, 30+ Mini PC\'s per week, and 12+ nursing stations Swapped out 20 \"KIOSK\" machines and configured them at a 100% success rate Added, Deleted and managed over 100 user accounts and computers in Active Directory Navigated through SCCM to ensure Computers were deleted and out of the network Managed project information through Smartsheets, making sure all information was update and accessible for other team members Arranged, labeled and organized a storage room of over 100 pieces of equipment to better help the workflow of the team Touched on ServiceNow ticketing system to help end users with their requests