Monica Lewis
- Role
- Vice President, Professional Services & Customer Success at Bp Logix
- Location
- Carlsbad, CA, US
- LinkedIn followers
- 500 followers
About Monica Lewis
I\'ve always been the type of person who gets excited by problems that make others back…
Experience
Vice President, Professional Services & Customer Success
Jan 2022 — Present
Executive Team member with an active role in shaping the strategic direction of the company. Effectively communicate and work with employees, clients, and Board of Directors. Oversight of the Professional Services team, responsible for the entire post-sale customer lifecycle Lead, organize, direct, and manage the Professional Services organization with responsibility for utilization targets, customer satisfaction, delivery quality, and time-to-value Collaboratively partner with the Sales team to work with prospects and provide solutions support and onboarding timelines Hands on leader, providing feedback and coaching for team members helping them to improve and ultimately grow in their careers
Education
UCLA
BS, Applied Mathematics
UCLA
Bachelor of Science, Applied Mathematics
Skills
- Captivate
- Instructor-Led Training
- Project Planning
- E-Learning
- Management
- Powerpoint
- Integration
- Customer Service
- Analysis
- Requirements Analysis
- Solution Architecture
- Quality Assurance
- Technical Writing
- Ms Project
- Scrum
- Technical Training
- Saas
- Robohelp
- Project Management
- Software Project Management
- Employee Training
- Document Management
- Consulting
- Javascript
- Leadership
- Crm
- Sharepoint
- Software Development
- Enterprise Software
- Microsoft Sql Server
- Instructional Design
- Program Management
- Cloud Computing
- Professional Services
- Software as a Service (Saas)
- Pre-Sales
- Requirements Gathering
- Visio
- Account Management
- Sql
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