Monica Schlicht

About Monica Schlicht

I am a career-long professional in financial services, studying and delivering client experiences since 1997. I have a passion for helping others to achieve their goals, both in finances and in life. With 28 years in our business, I am thrilled to put my long time passion to practice in partnership with the very best in our industry, at a company whose advocacy for our clients, our people, and our community are unmatched.

Experience

1. Senior Director of Client Services & Support

   First Business Bank

   Jun 2025 — Present · Madison, WI, US

   Oversees the strategic direction and management of the Client Relationship Specialists and Client Services. Leads a team of professionals to deliver exceptional service to clients and internal stakeholders, ensuring high levels of customer satisfaction and operational efficiency. Tasked with bringing forth leaders within the different lines of business to align in practices and processes, gain efficiencies, improve communication, develop teams, and elevate the client experience.

Education

• University of Wisconsin-Madison

  BS, Consumer Science/Personal Finance

  1994 — 1999

• University of Wisconsin-Madison

  Professional Life Coaching Certification

  2016 — 2017

• Edgewood University

  MBA

  1999 — 2003

Skills

• Banking
• Small Business Lending
• Loans
• Commercial Lending
• Consumer Lending
• Credit
• Credit Analysis
• Commercial Banking
• Lines of Credit
• Retail Banking
• Loan Origination
• Mortgage Lending
• Financial Analysis
• Portfolio Management
• Customer Service
• Commercial Mortgages
• Mortgage Banking
• Cross Selling
• Refinance
• Cash Management
• Deposits
• Management
• Treasury Management
• Finance
• Underwriting
• Leadership
• Leadership Development