Monica Roland

About Monica Roland

I am an experienced Digital Marketing Operations professional with a deep understanding…

Experience

1. Digital Marketing Practice Director

   Teleion

   Jan 2015 — Present · Seattle, WA, US

   Teleion Consulting provides automated customer engagement you can count on. You already know how to write great digital marketing content - we can help you deliver that content, to the right customer, at the right time, at scale. With our data intelligence, you\'ll know what works and what doesn\'t so that you get the most out of your digital marketing investments.Our team of digital marketing professionals will:• Utilize project managers to craft end-to-end online communications strategies• Use subscriber management tools to manipulate profile attributes, segment customer records, manage lists and support strategic objectives• Experienced HTML coding experts apply tested best practices to e-mail and web content creation to provide a consistent product across various e-mail clients, mobile devices and web browsers• Take e-mail and web content creation and creative from launch through execution and metrics reporting• Develop and deploy Customer Relationship Management (CRM) lifecycle communications programs• Personalize communications with dynamic content and customer data

Education

• University of Idaho

  Bachelor's degree, English Language and Literature/Letters

  1993 — 1998

• Seattle University

  Master of Business Administration (M.B.A.)

  2004 — 2006

Skills

• Microsoft Word
• Online Marketing
• Customer Service
• Talent Management
• Crm
• Email Marketing
• Program Management
• Analytics
• Social Media Marketing
• Coaching
• Digital Marketing
• Exacttarget
• Microsoft Excel
• Powerpoint
• Research
• Marketing Communications
• Microsoft Office
• Strategic Planning
• Management
• Team Building
• Marketing
• Project Management
• Customer Relationship Management (Crm)
• Mentoring
• Social Media
• Teamwork
• Marketing Strategy
• Team Management
• Leadership