Monica Pierce
- Role
- Lead Program Manager, Service Programs at Blue Cross NC
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Monica Pierce
A dedicated People Leader with over 16 years in project management, customer service, and…
Experience
Lead Program Manager, Service Programs
Oct 2019 — Present
Leads a team of Program Managers responsible for successful delivery and benefits realization of the Service Programs initiatives to provide positive customer and employee engagement. Responsible for managing a large group of initiatives that span over multiple years to realize identified value. Advise and communicate with various levels within the enterprise, including senior leadership, regarding emerging issues, challenges, state of the industry and additional opportunities. Implemented a Remote Strategy program that focused on delivering foundational initiatives while adapting to a virtual-first working environment. Created Governance support that included planning and optimizing initiatives by applying prioritization techniques. Managed employee development initiatives for the team, including coaching, performance feedback and training. Provide people management functions and leadership for Service Program Managers.
Skills
- Management
- Program Management
- Leadership
- Team Building
- Change Management
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