Monica Chandler
- Role
- Digital Customer Success Mgr at Microsoft
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Monica Chandler
Experienced Customer Success Manager (CSM), delivering end-to-end orchestration across…
Experience
Digital Customer Success Mgr
Jun 2021 — Present
As a Customer Success Manager (CSM) I use my collaborative skills to deliver real change and adoption within Microsoft customers by reducing implementation risk, increasing usage of existing workloads, and identifying opportunities to support additional workloads. As a result, I am enabling those customers to realize business value from their investment in Azure and making them passionate advocates of Microsoft. My top responsibilities include: 1. Managing the Customer Relationship A CSM’s goal is to help customers meet or exceed their desired ROI and in turn, convert them into lifelong advocates. Closely Track Customer Satisfaction, Usage, and Consumption By closely tracking satisfaction, usage, and consumption behaviors of the customers, and then working to identify opportunities for improvement. Identify Cross-sell and Upsell Opportunities To identify cross-sell and upsell activities with customers, building a strong and trustful relationship with their customers. Escalate Critical Customer Issues and Resolve with Internal Resources The main responsibility of the CSM is to function as an internal ambassador or champion for the customer. They will work to drive towards alignment with internal stakeholders to help resolve any customer challenges or issues that may arise. Here are some of my key metrics- Gross Profit of Client (a result of cross-selling, upsell, and run rate transactions)- Customer retention - Customer satisfaction
Skills
- Human Resources
- Back Office
- Telecomunicações
- Strategic Planning
- Análise De Resultados
- Supply Management
- Sales Management
- Gestão
- Office Administration
- Business Meetings
- Team Leadership
- Recursos Humanos
- Microsoft Excel
- Team Management
- Estratégia Empresarial
- Gestão De Equipes
- Gestão De Vendas
- Business Strategy
- Outsourcing Management
- Office Management
- Meeting Scheduling
- Management
- Microsoft Powerpoint
- Eventos Corporativos
- Microsoft Office
- Oracle Financial
- Sistemas Operacionais
- Process Control
- Business Planning
- Gestão De Processos
- Planejamento Empresarial
- Negociação
- Operating Systems
- Planejamento Estratégico
- Liderança De Equipe
- Gestão De Produtos
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