Monica Mitchell
Senior Manager of Provider Experience at EyeMed
- Role
- Senior Manager of Provider Relations at EyeMed Vision Care
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Monica Mitchell
Bilingual operations professional with dual Bachelor\'s degree in International Business Management and International Relations from Universidad del Rosario, Colombia. High learning agility, evidenced through leadership and project management of complex cross-functional projects. Ability to coach and influence through fostering collaborative relationships with internal and external partners. Strong analytical skills applied to proactively mitigate risk and develop contingency plans
Experience
Senior Manager of Provider Relations
Sep 2023 — Present · Mason, OH, US
As a Provider Experience Senior Manager, I lead a team dedicated to enhancing the provider experience and strengthening partnerships between our organization and our network providers. My role focuses on driving service excellence, supporting strategic projects, and ensuring timely resolution of provider needs and escalations.Key Responsibilities:•Lead, coach, and develop a high-performing team focused on provider satisfaction and operational excellence.•Oversee escalated provider issues, ensuring timely resolution and clear communication across all stakeholders.•Collaborate with internal partners — including Operations, Network, IT, and Communications — to improve processes and address systemic challenges.•Support strategic projects and initiatives designed to enhance provider experience and streamline communication.•Serve as a key liaison between providers, internal departments, and external partners to strengthen relationships and deliver consistent, high-quality service.•Analyze provider feedback and operational metrics to identify trends, risks, and opportunities for improvement.
Education
Universidad del Rosario
Bachelor's Degree, International Business Management
2008 — 2014
Universidad del Rosario
Bachelor's degree, International Relations and Affairs
2007 — 2012
University of Pennsylvania
Business Analytics Specialization
2020
University of California, Irvine Division of Continuing Education
PMP Project Management Principles and Practices , Project Management
2017 — 2017
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