Monica Caffrey Johnson

About Monica Caffrey Johnson

I’m a principal-level transformation and change leader with 20+ years of experience owning execution across complex, regulated, enterprise environments. I lead large-scale organizational change, operational excellence, and system-enabled transformation—translating strategy into disciplined execution across people, process, technology, and data.My work centers on end-to-end transformation execution: creating clarity, aligning stakeholders, and driving adoption across HR, Technology, Risk, and Operations. I own transformation workstreams from readiness and impact assessment through implementation, measurement, and sustained performance—often across multiple, concurrent enterprise initiatives.I build execution systems that reduce ambiguity and enable delivery: operating models teams can actually run, KPI and performance frameworks that make progress visible, and governance routines that unblock decisions instead of slowing them down. I apply Lean Six Sigma rigor, human-centered design, and systems thinking to improve reliability, speed, and adoption without adding unnecessary complexity.I’m known for stepping into ambiguity, influencing without formal authority, and connecting people, process, technology, and data into scalable, run-ready systems leaders trust—and teams actually use. My leadership style is practical and direct: I facilitate decision-making, surface tradeoffs early, and focus relentlessly on outcomes, not activity.Selected outcomes include- Built and led the HR Transformation Office for a 260k-employee Fortune 50 organization- Delivered a nationwide ServiceNow HR portal in 48 hours during COVID- Modernized Workday and ServiceNow operating models, improving execution discipline and adoption- Owned enterprise ERP transformation readiness across data integrity, workflows, and integrations- Designed board-ready dashboards, KPI frameworks, and OKR maturity systems- Created an Operational Excellence program (Lean Six Sigma + HCD) and trained 50+ leaders- Built an enterprise Human-Centered Design Community of Practice to scale problem-solving capability- Served as a trusted advisor on risk, regulatory, and transformation initiativesI help organizations take ownership of change, operationalize strategy, and make transformation stick.

Experience

1. Strategic Program Management Lead, HR Transformation

   FedEx

   Feb 2026 — Present

Education

• Colorado State University-Global Campus

  Bachelor’s Degree

Skills

• Software Documentation
• Business Intelligence
• Change Management
• Business Analysis
• Process Improvement
• Call Centers
• Powerpoint
• Microsoft Excel
• Project Management
• Team Building
• Management
• Visio
• Retail
• Leadership
• Financial Services
• Crm
• Itil
• Business Process Improvement
• Data Analysis
• Six Sigma
• Microsoft Word
• Team Leadership