Monica Florio
- Role
- Director International Sales Operations and Order Management at IGT
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Monica Florio
I am a Business Operations professional with a strong background supporting Regional…
Experience
Director International Sales Operations and Order Management
Jan 2012 — Present
Responsible for leading the Sales Operations and order management organization in Latin America for one of the top leaders companies in gaming. Responsibilities includes implementation of sales management systems, tools such as SFDC, the development of standardized common metrics; communication for sales program, oversee sales incentive and compensation programs. Manage order management process including machines, parts and conversion. SAP Regional implementations and order tracking. Key Accomplishments: Established a new Regional processes including a set of standardized KPI providing major visibility regarding business opportunities, improving the forecasting process, cross selling engagement, and early issue detection. Delivered new applications, systems and processes to support Sales Productivity. Processes engineering that improve order to cash processes while we reduce costs keeping high customer satisfaction. Developed a Sales Enablement Unit providing Sales Reps training, internal communication and Incentives and established closer communications between the Countries and the HQ office.
Education
Florida Atlantic University
Certification, Lean Six Sigma Certification
2011 — 2011
University of Buenos Aires
Bachellor Degree, Business Administration BD
1985 — 1990
Skills
- Business Planning
- Direct Sales
- Six Sigma
- Sales
- Channel Management
- Analysis
- Coaching
- Analytics
- Forecasting
- Process Improvement
- Pricing
- Operational Excellence
- Management
- Marketing Strategy
- Team Building
- Cross-Functional Team Leadership
- Telecommunications
- Business Analysis
- Strategy
- Channel Partners
- Call Centers
- Technology
- New Business Development
- Business Management
- Account Management
- Sales Management
- Operations Management
- Management Consulting
- Customer Relations
- Salesforce.com
- Channel
- Training
- Team Leadership
- Strategic Planning
- Negotiation
- Close Attention to Detail
- Change Management
- Call Center
- Leadership
- Business Intelligence
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