Monica D.

About Monica D.

Senior program and technology leader with deep experience driving AI transformation, digital platform optimization, and complex cross-functional initiatives across enterprise and nonprofit environments. I specialize in leading large-scale system integrations, managing multi-project portfolios, and improving operational efficiency through automation, workflow design, and data-driven decision-making.I’m known for bringing structure to ambiguity, developing clear project plans, aligning stakeholders, and delivering results across fast-paced organizations. My background spans AI program management, product lifecycle support, user experience improvements, and vendor coordination, with a consistent track record of improving team performance, reducing operational friction, and guiding organizations through technology change.Core Competencies:• Program & Project Management (Agile/CSM)• AI Rollouts & Digital Transformation• CRM, LMS & ATS Integrations (HubSpot, Salesforce, Absorb, Survey Monkey)• Cross-Functional Leadership & Stakeholder Engagement• Workflow Design, Process Optimization & Change Management• Product Operations, UX, UAT, Requirements Gathering• Vendor Management & Risk MitigationI thrive in environments that require strategic thinking, hands-on execution, and strong collaboration. I’m passionate about helping teams adopt modern tools, streamline operations, and deliver scalable, user-centered solutions.

Experience

1. Associate Director, Technology & Platform Optimization

   The Manufacturing Institute - MI

   Jan 2025 — Present

   Driving technology strategy and program optimization for the Manufacturing Institute, the workforce development partner of the National Association of Manufacturers. I lead the implementation and integration of systems, including CRM (HubSpot/Salesforce), LMS, ATS, and WordPress, streamlining workflows and enhancing program impact.As a member of the AI Initiative Team, I explore innovative AI applications to improve workforce development programs and support data-driven decision-making.Key Responsibilities & Achievements:• Lead CRM conversion and integrations to improve cross-functional workflows and program alignment• Optimize LMS and ATS platforms to enhance learning experiences and application management• Manage web development and UX design initiatives for intuitive, user-focused digital solutions• Provide technical strategy, training, and support to internal teams, fostering adoption of new tools• Collaborate across departments to streamline operations, centralize processes, and drive organizational growth• Advance AI initiatives for automation, predictive analytics, and enhanced program insightsKey Skills & Tools: HubSpot, Salesforce, Absorb LMS, ATS, Asana, WordPress, UX Design, AI Integration, Project Management, Cross-functional Leadership

Education

• Azusa Pacific University

  Master of Arts (M.A.), Business Management

Skills

• Marketing Research
• Business Decision Making
• Microsoft Office
• Problem Solving
• Written & Verbal Communication Abilities
• Negotiation
• Financial Management Experience
• Analytical Skills
• Microsoft Exchange
• Microsoft Excel
• Strategic Planning
• Superior Computer Skills
• Management
• Microsoft Word
• Team Leadership