Monica Davis
Senior Director of Sales & Client Experience
- Role
- Senior Director of Sales & Client Experience at Restaurant Zone Recruiting
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Monica Davis
I am an enthusiastic and self-driven individual with a charismatic personality with over…
Experience
Senior Director of Sales & Client Experience
Oct 2020 — Present
Privately held B2B services company offering recruiting services, consulting, & SAAS product to the restaurant, hospitality, real estate, hotel/resort, and retail industries.2020- CURRENT- Partnered directly with the CEO and COO to implement strategic initiatives that advanced the company vision, improved operational efficiency, boosted sales performance, and elevated customer experience & satisfaction- Drove $2.2MM in additional revenue (~75% growth) by implementing comprehensive training programs and strong leadership initiatives- Boosted NPS by 15%, reaching a 97% customer satisfaction rate, and elevated Google review rating to 4.9 stars through strategic client experience initiatives- Led a team of 26, optimizing sales processes, customer journey, service delivery, and internal infrastructure to drive performance and scalability.Increased repeat business by 54% and implementation of 5-star service standards across all departments- Spearheaded three annual four-part training series on customer experience, service, and sales.Designed and implemented internal engagement and operational documentation.Developed a company-wide project management tracker, customer journey map, and operational policies- Hosted a full-scale Team Expo Experience to enhance team collaboration and culture.Led a full organizational structure transformation, creating stability, efficiency, and scalability within the company.
Education
University of Deusto
International Marketing
2015 — 2015
SAA - School of Management, Università di Torino
International Management
2015 — 2015
Desert Rose High School
High School, General Education
2008 — 2012
University of Nevada-Las Vegas
Bachelor’s Degree, Business Administration and Management, General
2014 — 2016
College of Southern Nevada
Associate’s Degree, Business Administration and Management, General
2012 — 2014
Skills
- Communication
- Brand Management
- Marketing Strategy
- Social Media
- Data Entry
- Microsoft Office
- Sales
- Marketing
- Adobe Illustrator
- Google Drive
- Business Analysis
- B2c Marketing
- Microsoft Word
- Social Media Marketing
- Management
- Microsoft Excel
- Web Marketing Strategy
- Email Newsletter Design
- Blogging
- Lead Generation
- Online Marketing
- Indesign
- Zoho
- Search Engine Optimization (SEO)
- B2b Marketing
- Microsoft Outlook
- Leadership
- Customer Relationship Management (Crm)
- Public Speaking
- Adobe Acrobat
- Strategic Planning
- Data Analysis
- Adobe Photoshop
- Search Engine Marketing (Sem)
- Content Marketing
- Project Management
- Hootsuite
- Client Rapport
- Sql
- Newsletters
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