Monica Ciervo
Global Business Manager Cmb IT Architecture & COO Office @HSBC
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WORK HISTORY
Global Business Manager Cmb IT Architecture & COO Office @HSBC
London, GB
Overseen the management of the Wholesale Technology Architecture’s office; and the commercial and operational management of the Global function.Delivered annual financial resource plan & consistently met FTE and cost targets.Led Op model changes of the architecture workforce in Wholesale Tech, including streamlining of job categories and functional alignment globally of c.300 people in collaboration with HR, CIOs, and COOs.Driven close collaboration between teams and contributed to the increased engagement index (up 5% YoY) in Wholesale Tech COO and inclusion index (up 3% YoY) in Architecture communities by driving quarterly townhalls, setting up newsletter, embedding exchange sessions, hosting, and promoting learning talks, hackathons, and volunteering events.Created and embedded frameworks and governance to drive a consistent approach to People Strategy across Architecture Tech.Led the design, operational and communication aspects of Accelerate, the first HSBC Architecture virtual conference, with >50 internal and external speakers & >800 attendees and 95% positive feedback.
EDUCATION
Università degli Studi di Siena
International Law
SKILLS
ABOUT MONICA CIERVO
Highly organised, results-driven Business Manager with over 13 years of work experience within the financial industry. Skilled in stakeholder management, budgeting & forecasting, process improvement, planning and business intelligence. Big advocate of Diversity & Inclusion.A strong professional providing exemplary levels of service at senior management level enabling the successful execution of business strategies.
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