Monica Boss
CX Connectivity Consultant at Southwest Airlines
- Role
- Cx Connectivity Consultant at Southwest Airlines
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Monica Boss
After receiving my M.S. in Product Development Engineering, I have found my passion to be the intersection of customer experience, technology, marketing and continuous improvement
Experience
Cx Connectivity Consultant
Aug 2022 — Present · Dallas, TX, US
Inflight Connectivity Consultant in the Customer Experience department• Launched new connectivity provider, Viasat, in March 2023 and now manages vendor relationship between Viasat and Southwest• Created and executed extensive Customer acceptance testing before entry into service• Developed launch plans and ensured cross departmental readiness • Created new prioritization process to increase transparency between departments and consistency in delivery to vendor• Organizes and executes Quarterly Business Reviews to director level leadership• Maintains and organizes extensive defect and prioritization trackers to escalate vendor delivery times
Education
University of Southern California
Bachelor’s Degree, Industrial and Systems Engineering
2015 — 2019
University of Southern California
Master of Science - MS, Product Development Engineering
2019 — 2020
Presentation High School
High School
2011 — 2015
Skills
- Public Speaking
- Mentoring
- Microsoft Excel
- Lifeguarding
- Event Planning
- Management
- Microsoft Office
- Microsoft Word
- Customer Service
- Standard Operating Procedure (Sop)
- Social Media
- Leadership
- Research
- Coaching
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