Monica Betigeri

About Monica Betigeri

I enjoy driving programs to show meaningful change. I’ve done this through a variety of roles in Customer Experience Management, Professional Services and Program Management. • As a customer’s dedicated champion, I help them identify actionable insights and resolve critical pain points. Through my engagement with cross-functional teams I act as a customer advocate to guide product enhancement prioritization and initiating internal business process changes. I enjoy customer experience management because regardless of how technical our lives become, there will always be a need to collect and share feedback with each other.• As a team leader, I help my team stay focused on the right projects, continuously measure results, build cross-team collaboration and navigate internal changes. • As a detail-oriented problem solver, I’m good at finding the “cracks in the plan” before we implement it as well as seeing things through to completion. I have a solid track record of improving business operations and implementing systems that increase productivity, profitability, and revenue. At the end of the day, I strive to make a meaningful impact to both my company’s and/or customer’s bottom line. Feel free to connect with me via a LinkedIn connection request or by dropping me a line at m••••••••@gmail.com if you would like to learn more about my qualifications.

Experience

1. Director of Insights, Strategy and Engagement

   Shipt

   Feb 2023 — Present

Education

• Washington State University - College of Business and Economics

  Bachelors, Business Administration

  2001 — 2003

• University of Washington

  Certification, Project Management

  2006 — 2007

Skills

• Coaching & Mentoring
• Cross-Functional Team Leadership
• IT Project & Program Management
• Team Management
• Team Leadership & Development
• Business Process Management
• Lean Six Sigma
• Customer Experience Design
• Professional Services
• Enterprise Software
• Agile & Waterfall Methodologies
• Business Analysis
• Analytics
• Requirements Gathering
• Saas
• Client Onboarding
• Business Process Improvement
• Management
• Program Management
• Crm
• Software Implementation
• Call Centers
• Client Journey Mapping
• Customer Insight
• Databases
• Data Mining
• Sales
• Data Analysis
• Pmo
• Six Sigma
• Leadership
• Customer Profiling
• Net Promoter Score
• Client Engagement
• Customer Experience Management
• Relationship Building
• Customer Experience
• Client Management
• Voice of the Customer
• Software Development Life Cycle (Sdlc)