Monica Banks
Director STARs Wholesale North American Division at EssilorLuxottica
- Role
- Stars North America, Director at EssilorLuxottica
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Monica Banks
Dedicated professional who meets challenges with enthusiasm and is a pioneer of change. I strive for simplicity and value being straightforward, uncomplicated and accessible.
Experience
Stars North America, Director
Oct 2023 — Present · New York, NY, US
The Operations Director leads the planning, development and deployment of the NA STARS business. Strengthens the operational robustness of the Luxottica NA Wholesale Business and supports the expectations of solid growth. Assesses and implements improvements to operational processes and prepares the model for continued expansionDefines critical processes impacting general company performance and efficiency.Develops new tools and procedures to improve STARS effectiveness.Explores the NA market peculiarities and adjusts the STAR model accordingly- leveraging internal knowledge within our global teams.Integrates systems and processes in accordance with market needs and through strong coordination with different functions.Provides a clear protocol by tasks and owners.Designs organization and communication flows between all players involved, from Corporate to Port Washington to Customers.Sets and tracks specific sets of KPIs.Interviews and collects from main stakeholders and opinion leaders’ main needs and suggestions.Produces as-is and to-be flows’ design, including significant implications in terms of change management, headcounts, IT enhancement and KPIs improvement.Supports process owners in the implementation of new processes.Supports Area Managers and Field Account Managers in managing customers in case of critical situations.Leads reporting analysis with Planning, Product and Logistics Stars and After Sales corporate functions.Leads a team of planners.
Education
Winton Woods High School
High School
1990 — 1994
Skills
- Customer Service
- Customer Satisfaction
- Luxury Goods
- Financial Planning
- Uperform
- Powerpoint
- Microsoft Excel
- Sap
- Plannning
- Rpas
- Cpfr
- Visual Merchandising
- Location Planning
- Strategic Financial Planning
- Afs
- Jda
- Business Objects
- Purchasing
- Customer Experience
- Retail
- Merchandise Planning
- Team Building
- Microsoft Office
- Sales
- Analytics
- Forecasting
- Pkms
- Youth Mentoring
- Sap Bw
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