Monica Wakefield

About Monica Wakefield

Experience in JIRA (Kanban, Scrum), Agile, Waterfall, SQL, VBA, MS Excel Pivot Tables…

Experience

1. Change Delivery Lead-vp Principal Project Manager-vp

   Comerica Bank

   Jul 2022 — Present

   Change Delivery/Resource Planning• Manage the intake, planning, design, delivery, and readiness to ensure sustainable change execution.• Develop roadmaps and execution strategies with LOB leaders, backed by detailed project plans.• Guide cross-functional teams to uphold delivery plans and enterprise standards.• Run key routines to enable seamless end-to-end delivery.• Coordinate delivery and dependencies across teams.• Lead dependency management/risk management/impediment removal for the defined deliverables.• Lead capacity and resource planning for change delivery strategy including impact analysis and resolution to modification to delivery strategies• Ensure successful change implementation with stakeholders and enterprise teams.• Act as a change and project management SME, guiding stakeholders on standards and milestone navigationChange Delivery Execution/Risk Management• Manage the execution of complex large-scale change initiatives and events• Align delivery strategy across teams for seamless execution.• Ensure accurate change documentation, track dependencies, and deliver knowledge to impacted audiences.• Promote and facilitate communication and collaboration across lines of business to support delivery scope and timeline• Lead key forums, status updates, working sessions amongst stakeholders and leadership, consistently ensure delivery strategy and scope maintains alignment with change initiative OKRs and change event success criteria.• Serve as the enterprise change and project management SME for LOB executives and senior leaders.• Track all relevant tasks, milestones, deliverables in line with outcome related planning; continuously assessing impact to any deviation in scope, budget and or timeline• Proactively, manage, and escalate risks, impacts, impediments, and dependencies.• Ensure tasks and activities align with LOB change OKRs and success criteria.

Education

• Walsh College

  MSIS, Computer and Information Systems Security/Information Assurance/Project Management

  2013 — 2015

• Walsh College

  BBA-BIT, Business Information Technology

  2011 — 2013

• Oakland Community College

  ACC.ABA, Business - Concentrated in Accounting

  2008 — 2011

Skills

• Oracle
• Sales Process
• Business Analysis
• Leadership
• Customer Satisfaction
• Training
• New Business Development
• Microsoft Word
• Team Leadership
• Account Management
• Project Management
• Management
• Team Building
• Wireless
• Information Technology
• Access
• Irise
• Hyperion Reports
• Microsoft Excel
• Powerpoint
• Crm
• Msquery
• Visio
• Data Marts
• Strategic Planning
• Process Improvement
• Telecommunications
• Break-Even Analysis
• Analysis
• Sales Management
• Data Modeling
• Data Warehousing
• Sales Operations
• Spss
• Customer Retention
• Customer Service
• Powerpivot
• Prezi
• Customer Experience
• Software Development Life Cycle (Sdlc)