Monica Upton

Operations Manager | Call Center, Strategic Planning, Performance Management

Role: Assistant Access Center Manager at NYU Langone Health
Location: Boca Raton, FL, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Monica Upton

Established and results-driven contact center operations leader with extensive experience…

Experience

Assistant Access Center Manager
NYU Langone Health
Jul 2024 — Present · Boynton Beach, FL, US

Skills

Human Resources
Customer Experience
Sales
Performance Management
Crm
Process Improvement
Workforce Management
Sales Operations
Customer Service
Leadership
Customer Satisfaction
Training
Call Center Development
Call Center
Call Centers
Cross-Functional Team Leadership
Recruiting
Team Leadership
Team Building
Management
Account Management
Coaching
Time Management
Quality Assurance
Pharmaceutical Industry
Operations Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@nyulangone.org
Personal email
•••••@•••••.com
Direct dial
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Current company

NYU Langone Health

Hospitals and Health Care · 30K employees · New York, New York, United States

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient, Inc., has ranked NYU Langone No. 1 out of 118 comprehensive academic medical centers across the nation for four years in a row, and U.S. News & World Report recently ranked four of its clinical specialties No. 1 in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across seven inpatient locations, its Perlmutter Cancer Center, and more than 320 outpatient locations in the New York area and Florida. The system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise. For more information, go to nyulangone.org and interact with us on LinkedIn, Glassdoor, and Indeed. More: NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history since 1841. With more than 75 divisions of specialty care including comprehensive inpatient and outpatient programs for every stage of life, a multifaceted Research and Academic Center and the NYU Grossman Long Island School of Medicine focused on primary care, NYU Langone Hospital-Long Island joined NYU Langone Health as of August 1, 2019. At NYU Langone Hospitals, NYU Grossman School of Medicine, NYU Grossman Long Island School of Medicine and NYU Langone Health (collectively referred to as "NYU Langone"), we work collectively to achieve our mission: To care. To teach. To discover. We celebrate the inclusive excellence of the people that make us a world-class institution in patient care, education and science ("tripartite missions"). We strive to be a place where our exceptionally talented faculty, staff and students can thrive.

nyulangone.org

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About Monica Upton

Experience

Assistant Access Center Manager

Skills

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