Monica Stenmo
Leveraging business operations technology to improve efficiency and user experience
- Role
- Group Supervisor, Facilities Administration at NASA Jet Propulsion Laboratory
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Monica Stenmo
Oversee the Facilities Administration Group at NASA-JPL, which provides systems and…
Experience
Group Supervisor, Facilities Administration
NASA Jet Propulsion Laboratory
Jun 2018 — Present · Pasadena, CA, US
Manage individuals who provide business processes support for customers and members. Responsible for document and records management, facilities Information systems, real estate utilization administration, NASA contract compliance, call center, and data analysis. Owner of over 200K records of Facility Document Management library which includes historical, real property records, floorplans, project architectural and engineering drawings, specifications, studies, shop drawings, and construction submittal record documents. Spearheaded outsourcing reprographics for blueprints for a savings of $350K per year. Drastically improved document closeout process for workflow efficiency leading to service tickets being completed in one third of the time. Execute digitization of document library for paperless records by scanning and cataloging into our electronic document library to free up 20K square foot space. Owner the following enterprise system tools: Microsoft Sharepoint, Bluebeam, Accruent Meridian, IBM Tririga, Confluence Wiki, Oracle Property Manager, and Facilities Website. Amplified training for system tools, generate budget for licensing, and prioritize tickets for upgrades,enhancements, automation, and bugs (JIRA). Implemented Bluebeam to replace paper-based Design reviews giving visibility to status, timeframes. Directed field audits for building, space, and employee detail data in order to ensure that floorplans, data, and signage are accurate. Enhanced CSSM software in order to more accurately meet compliance for reporting requirements to NASA. Provide consistent customer service to requesters and internal facilities team for construction projects,reconfigurations, and moves. Build relationships with individuals at all levels of the organization in order to collaborate and bring about improvements.
Education
South Gate High School
Diploma
1993 — 1997
Loyola Marymount University
M.B.A
2001 — 2005
Loyola Marymount University
B.A.
1997 — 2000
Skills
- Sales Management
- Contractors
- Change Orders
- Budgets
- Outlook
- Construction
- Purchasing
- Construction Management
- Process Improvement
- Project Management
- Tenant Improvement
- Forecasting
- Contract Management
- Training
- Microsoft Excel
- Inventory Management
- Procurement
- Facilities Management
- Microsoft Word
- Strategic Planning
- Process Scheduler
- Account Management
- Negotiation
- Customer Service
- Contract Negotiation
- Microsoft Office
- Sales
- Leadership
- Team Building
- Management
- Project Planning
- Operations Management
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