Monica Sousa-Dias

Pension Consultant @Morneau Shepell

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2018 — Present

Pension Consultant @Morneau Shepell

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Responsible for all daily operations and project management, ensuring quality and timely delivery to clients, and excellent customer service. Responsible for administration of plans in compliance with plan documents, appropriate legislations and best business practices, including written policies and procedures. Handle escalations, complex issues, complaints and special requests from client and stakeholders. Review communications and calculations for accuracy and proper application of actuarial assumptions. Identify non-value added activities and recommend efficiencies and reporting. Ensure team has proper training, review KPIs, career planning and mentorship. Responsible for billing and profitability.

EDUCATION

N/A

York University

Bachelor of Arts (B.A.), Psychology

SKILLS

LeadershipDeferred CompensationCommunication SkillsRegulatory RequirementsMicrosoft OfficeDatabase AdministrationForecastingLegal ComplianceOperations ManagementEmployee TrainingSapBusiness AnalysisBusiness StrategyPensionsRisk ManagementData ManagementFinancial CalculationsPension SchemesPension SystemsTeam LeadershipStrategic PlanningHrisHuman ResourcesBenefits AdministrationCorporate LiaisonAccessBusiness AdvisoryProcess ImprovementVendor ManagementChange ManagementDefined BenefitAccount ReconciliationPerformance ManagementAnalysisData AnalysisEmployee BenefitsMicrosoft ExcelEmployee RelationsFinancial AnalysisAuditing

ABOUT MONICA SOUSA-DIAS

I have 20+ years of intensive experience in Pension and Benefits analysis and…

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