Monica Sharma

Head of Sales Support @Cossiga

Liverpool, GB

Streamlined sales processes to reduce administrative workload, enabling sales teams to focus on revenue-generating activities.Maintained accurate customer databases, supporting personalised outreach and improving sales effectiveness.Partnered with Marketing to develop branded sales materials and compelling presentations that highlight product value.Managed the end-to-end order process, resolving inventory and shipping issues to ensure customer satisfaction.Served as the primary liaison between sales teams and clients, addressing concerns and gathering feedback to inform service and product improvements.Developed and tracked key performance indicators (KPIs) to monitor sales performance and identify areas for improvement.Collaborated cross-functionally with Supply Chain and Logistics teams to ensure timely delivery and optimal inventory levels.