Monica Puls
Senior Manager, Product and Engineering
- Role
- Director of Change Management at Ericsson
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
About Monica Puls
Experienced Director Change Management and Senior Staff Manager with a demonstrated history of working in the information technology and services industry. A proven leader who nourishes highly diverse, and collaborative teams, unleashing innovation, exceeding expectations and delighting customers. Skilled in both Wireline and Wireless networks including; LTE, 5G, CDMA, E911, Location Based Services, DAS, Narrowband and Broadband networks, Local Exchange Carrier Management, including; Union Field Technician Management, OSP/Fiber Systems, Big C Customer Executive Support. Well versed in Profit & Loss as well as Cost Center budgets, along with competency for off/on-shoring processes, level of effort LOE and budgets. Process Improvement, Tools Development, Automation and Troubleshooting. Strong business development focused professional, working towards Master\'s in Industrial Engineering and Organizational Psychology (MIOP) at Kansas State University. Honestly, with my diverse background in multiple corporate America organizations, there is very little that I have not done or cannot do!
Experience
Director of Change Management
Mar 2016 — Present · Overland Park, KS, US
Director of change management team that ensures standard M & Ps are used for efficient, successful changes to the networks, as well as limit the volume of change and its impact. Monitor change activity via ticketing system as well as facilitate daily change advisory board (CAB) to review and approve upcoming deployments. When necessary assemble Executive leadership for emergency change advisory boards (ECAB) to review changes that cannot wait for normal CAB approval such as; to repair a fault in the Network that is impacting the business to a high degree, to protect the organization from a potential threat, or change that requires a high level of authorization.
Education
Buena Vista University
Bachelor's, Psychology and Human Services
1992 — 1995
Kansas State University
Master's, Industrial and Organizational Psychology
2016 — 2018
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