Monica P.
Business Associate Ii @Bay Area Community Health
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WORK HISTORY
Business Associate Ii @Bay Area Community Health
Organizational Culture & Cross-Functional Collaboration: Fostered an inclusive, professional, and engaging workplace by welcoming and supporting 500+ colleagues and visitors with empathy, gratitude, and professionalism. Partnered with multiple departments such as Finance, IT/IS, Compliance, Operations, and Administration to streamline workflows, standardize processes, deliver timely communication, and improve interdepartmental coordination, boosting team efficiency and morale.Employee Relations & Investigations: Conduct employee investigations with empathy and discretion—closing cases within an average of 5 business days—while documenting findings, recommending outcomes, and ensuring compliance with organizational policies and confidentiality standards.Leave Management & Workers’ Compensation: Administered employee leave programs, including FMLA, ADA accommodations, PTO, and Workers’ Compensation, ensuring compliance with federal and state regulations, accurate tracking, and timely communication with employees and managers.Process Improvement & Systems Management: Increased HR process efficiency through the design of the “Ask Here” Paycom automation tool, revision of 38+ HR policies and procedures, and development of 10+ customized trackers and workflows to streamline inquiries, reporting, and compliance.HR Operations & Compliance: Supported full-cycle HR operations for 500+ employees, including onboarding, leaves of absence, corrective actions, and terminations, while managing complex compliance reports and ensuring on-time, error-free submissions.Leadership, Mentorship & Training: Trained and mentored two direct reports and four team members through detailed workflows, 1:1 coaching, and documentation guides, increasing departmental productivity and accuracy while fostering professional growth and confidence.
EDUCATION
Ohlone College
Certificate in Customer Service: Communication and Writing, Business Administration and Management, General
Western Governors University
Master of Science - MS, Management and Leadership
Foothill College
General Education, Health Science
San José State University
B.S. Health Science Concentration in Health Services Administration, Health/Health Care Administration/Management
SKILLS
ABOUT MONICA P.
Experienced Healthcare Services Professional with a demonstrated history of working in administration within the hospital & healthcare industry. Skilled in Healthcare & Strategic Management, Ethical Leadership, Leading Teams, Public Speaking, Interpersonal Communication, and Community Outreach. Earned a Bachelor of Science in Health Science, Concentration in Health Services Administration, and Masters of Science in Management and Leadership. Focused on being part of a team committed to delivering high-quality, comprehensive, cost-effective healthcare.
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