Monica Newell
Learning and Development Specialist
- Role
- Manager, Workforce Experience Consulting at EPAM Systems
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Monica Newell
Monica is a learning and development specialist driven by the challenge of creating and supporting engaging, scalable learning communities. She believes in the power of storytelling to drive engagement and pairs this with proven instructional design methodologies to deliver high-quality learning experiences. She has led cross-functional teams to produce high-impact content, from eLearning modules and ILT activities to executive briefings and adoption toolkits.As an enablement lead, she partners with organizations to help them navigate the complex intersection of people, process, and technology and supports transformation by driving platform adoption, designing scalable training frameworks, and aligning operational models to support growth. She has collaborated with global clients across health sciences, financial services, education, and technology sectors to lead enterprise enablement programs that deliver measurable outcomes. From crafting persona-based strategies to building communication and measurement frameworks, she focuses on creating experiences that resonate with users and accelerate capability building. Her passion lies in human-centered design and the thoughtful integration of AI to enhance learning and development operations. At the core of her approach is a belief that transformation is most successful when it’s people-first, insight-driven, and built to last.
Experience
Manager, Workforce Experience Consulting
Sep 2022 — Present · US
Manager (April 2024-Present)• Designed, developed, and facilitated programs to build consulting skills - with an average program engagement score of 96%.• Created and managed enablement plans to drive platform adoption and organizational change - increasing platform engagement 102%.• Designed the content strategy for a client’s AI-supported content management system - reducing their time for processing insurance claims.Consultant (Sept. 2022- April 2024)• Led a team of ten to create multi-modal, engaging eLearning assets.• Collaborated with SMEs to design nuanced, real-world application scenarios.• Served as GenAI Point of Contact for the Learning & Development team to identify and recommend AI solutions suitable for clients’ business needs.• Drove revenue growth through RFPs and client pitches.
Education
Stetson University
Bachelor of Arts (B.A.), English Language and Literature, General
2004 — 2008
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