Monica Mantovani
Customer Care Manager Italy & Iberia @CNH
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WORK HISTORY
Customer Care Manager Italy & Iberia @CNH
Torino, IT
Markets: Italy and Iberia (Spain and Portugal).Coordination of Uptime services, coordination & execution of the Break Down Assistance service related activities by actively supporting personnel from parts, product support and brands.Supporting of pre-season and season activities on a local level.Putting in place actions plans to improve processes.Coordination and local support for NPS and red alertmanagement.Implementing and managing Customer Services ensuring that- Customers concerns and complaints are properly handled and resolved- Ensuring a proper escalation and de-escalation process for customer concerns and requests- Information requests are properly handled by the market focal points- Relevant and updated information is available for the call centre to be able to answer customers\' requests.
EDUCATION
Alma Mater Studiorum – Università di Bologna
Mediatore linguistico interculturale, Dipartimento Traduzione e Interpretazione
University of Westminster
Translation and interpreting, Interpretazione e traduzione
University of Oklahoma
College of international studies, College of international studies
Haute Ecole 'Léonard de Vinci', Bruxelles
BAC traduction et interpretation, Traduction et interpretation
SKILLS
ABOUT MONICA MANTOVANI
Leadership e capacità comunicative sono le qualità che più mi appartengono.L\'analisi approfondita e lo studio della lingua come mezzo di comunicazione è uno dei miei argomenti di conversazione preferito, oltre al topic più ricorrente nelle conversazioni con i miei conoscenti: i viaggi.Nel tempo libero sono una maratoneta, hobby che mi torna utile per rimanere abituata a perseverare a lungo prima di raggiungere ogni obiettivo.
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