Monica K.

About Monica K.

I am a Senior Data Analyst with 5+ years of experience at Amazon and Capgemini, specializing in customer experience and operations analytics. My work focuses on analyzing large-scale operational data to improve agent performance, optimize KPIs, and drive better customer outcomes. I have experience building scalable dashboards and automating reporting pipelines to enable faster and more reliable decision-making. I have worked extensively on performance metrics such as productivity, SLA adherence, and operational efficiency, partnering with cross-functional teams including operations, finance, and product.I am currently open to Senior Data Analyst / Business Analyst roles in operations, customer experience, and product analytics domains.

Experience

1. Data Analyst

   Amazon

   Dec 2022 — Present · Pune, IN

   As a Data Analyst, I provided actionable data and insights to leadership for informed decision-making and strategic planning. I developed granular dashboards for enhanced visibility and created a comprehensive Excel dashboard that improved data accuracy by 15% and the decision-making process by 25%. By automating daily reporting with Python and Excel, I reduced manual effort by 30% and ensured timely, accurate report delivery. Additionally, I optimized SQL queries to eliminate manual extraction, cutting query execution time by 30%, and achieved significant time savings by utilizing Lookup and Match functions to eliminate manual data entry.

Education

• ABESIT

  Bachelor of Technology - BTech, Electronics and Communications Engineering