Monica Joseph
Assistant Manager at Tata Consultancy Services
- Role
- Consultant at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Monica Joseph
Work with all stakeholders on initiatives like Associate Engagement,Client Engagement, Dashboard, Best Practice Sharing, Recruiting,Promotions, Attrition, Trainings, and Inductions for new hires.Drive operational activities such as Planning, Scheduling, Budgeting,Arranging Workshops for the Stakeholders and employees. Monitoringthe Dashboard of Unit Performance Evaluate that the business processhas been followed.Maintaining the LSHC unit\'s Agile compliance, Drive customer satisfactionscores, Track non-compliance and Client escalations. Monitor clientescalation cases are closed in a timely manner, keep constant follow-upon all escalation cases, and provide feedback.Supervising and driving Talent Development initiatives such as MLTprograms and Wings 1 and Wings 2 projects. Organize town hall meetingsto increase awareness about the need of skill development.Provide project leader\'s timely feedback. Organize quarterly town halldiscussions to gain insight about associates challenges. Sharing bestpractices with the associates.Revenue and resource forecasts for LSHC Unit.Manage project leader’s performance management, goal setting, appraisalreview, and ensure unit appraisals finished on time.Provide detailed project status updates to stakeholders and executivemanagement. Prepare Presentation for Quarterly Calls, Reviews andworkshops.Create business plans for the units in close collaboration with theBusiness Leaders.
Experience
Consultant
Dec 2023 — Present · Pune, IN
Education
Vidya Bhavan College of Commerce
Master of Business Administration - MBA
Vidya Bhavan College Of Commerce
Graduate, Business/Commerce, General
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