Monica Jaeger
Director Customer Support @CompanyCam
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WORK HISTORY
Director Customer Support @CompanyCam
EDUCATION
University of Central Florida
Bachelor of Science (B.S.), Business Administration and Management, General
ABOUT MONICA JAEGER
With over 10 years of experience in customer support and success, I am passionate about delivering exceptional service and value to customers, partners, and internal stakeholders. I have a strong background in using CRM, SaaS, data analysis, and reporting tools, such as Zendesk, HelpScout, Tableau, Looker, Stripe, Mixpanel, HubSpot, and Salesforce Marketing Cloud, to optimize customer satisfaction, retention, and loyalty. I am currently the Director of Customer Support and Services. My efforts are directed toward enhancing our support operations and leveraging SaaS tools to drive seamless customer experiences. At UP Entertainment, contributions included developing a machine learning widget to reduce ticket volumes and transitioning support operations in-house for over 1 million users. These initiatives reinforced a commitment to data-driven strategies and impactful leadership in customer service environments.
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