Monica Herrera
Director Operations Executive @Union Bank
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WORK HISTORY
Director Operations Executive @Union Bank
Los Angeles, CA, US
Head of First Line Compliance & Regulatory Risk and Control Team, Exam Management, Issues Management, Customer Complaint Resolution, Vendor Management, Retail and Wholesale Operations Support, Set Up Department, Closing & CD Departments, Post Closing CD Review, Condo & Flood, Risk & Controls, strategic projects/change management, fulfillment and technology support.
ABOUT MONICA HERRERA
As the Director/SVP of Division Operations Manager at Union Bank, I have over nine years of experience in leading large-scale national operations in the consumer banking sector. I oversee the first line compliance team, exam management, issues management, customer complaint resolution, vendor management, risk and controls, and retail and wholesale operations support.I am a results-oriented and high-energy leader who delivers innovative operations oversight and leadership development strategies. I have a proven ability to operate strategically with a focus on streamlining processes to improve operational effectiveness and efficiency. I am skilled in creating synergy between sales and operations necessary to effectuate improved market execution. I am also an organizational learning and development professional with a proven background in raising overall organizational effectiveness and aligning individual performance to business strategies. I have extensive experience in operational risk and controls, project management, credit risk, and process reengineering.
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