Monica Hayes
Mall Operations Director @Sterling Optical At King Of Prussia Mall
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WORK HISTORY
Mall Operations Director @Sterling Optical At King Of Prussia Mall
US
Leads all operational aspects of one of the largest malls in the U.S, including facility management, tenant services, and security strategy.
EDUCATION
University of Warsaw
Bachelor’s Degree
Rotterdam School of Management, Erasmus University
Master’s Degree
ABOUT MONICA HAYES
I am a dynamic operations leader with over 15 years of international experience in large-scale shopping mall management and retail operations in Europe and the United States. I have extensive expertise in facilities management, tenant relations, customer experience optimization, and security strategies. I excel at driving operational efficiency, managing multi-million dollar contracts, and leading cross-functional teams in high-volume retail environments. I have a solid academic foundation in international business administration and logistics, and extensive experience optimizing supply chain systems and retail performance.
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